Privacy Policy

TownLink Global Limited · services.townlinkglobal.com · Version 5.0 — Effective: May 22, 2026

1. Introduction

TownLink Global Limited is committed to protecting the privacy of all users of TownLink Services. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it. TownLink operates in accordance with Ghana's Data Protection Act, 2012 (Act 843).

2. Data We Collect

From Service Providers

Full name and business name
WhatsApp number and email address
Ghana region and city or town
Ghana Card number and photograph, or equivalent government-issued ID for non-Ghanaians
Service category, services offered and years of experience
Pricing information and payment preferences
Mobile Money number and registered account name
Star ratings and written reviews submitted by clients following completed jobs
Total number of jobs completed through the platform

From Clients

Name and WhatsApp number
Ghana region and city or town
Service requirements and job location in Ghana
Payment records associated with transactions
Mobile Money confirmation screenshots submitted via WhatsApp as proof of payment
Star ratings (1–5) and optional written comments submitted after completed jobs
Job history — a record of services requested through the platform
Date of first contact and date of most recent job

3. How We Use Your Data

To verify provider identity and issue verified status
To match clients with appropriate service providers
To process and track payments between clients and providers
To share limited contact details between matched parties after job confirmation and payment
To communicate job notifications and updates via WhatsApp
To collect, store and display client ratings and reviews on provider public profiles
To log, investigate and resolve disputes between clients and providers
To maintain client job history for the purpose of improving the service experience
To comply with Ghanaian law

4. Identification Document Data

Ghana Card numbers, photographs and equivalent identification documents are collected solely for verification. This data is stored securely, accessible only to authorised TownLink staff, never shared with third parties, and deleted within 30 days of a provider's deactivation or removal, unless required for an active dispute or by law.

5. Data Sharing

TownLink does not sell personal data. We share data only with matched clients and providers (first name and WhatsApp only, after job confirmation), with platform service providers (Airtable, Netlify, mNotify), and where required by Ghanaian law. Client star ratings and written reviews are displayed publicly on provider profile pages.

6. Data Security

We use access-controlled databases, HTTPS encryption, signed token OTP verification, and restricted staff access to protect your data. No system is completely secure and we cannot guarantee absolute security.

7. Data Retention

Active provider listings: retained while listing is active
Identification documents: deleted within 30 days of deactivation
Inactive providers (non-ID data): retained 12 months then deleted
Transaction records: retained 5 years
Client ratings and reviews: retained while the associated provider listing is active
Dispute records: retained 5 years
Client contact and job history data: retained 24 months after last interaction

8. Your Rights

Under Ghana's Data Protection Act 843, you have the right to access, correct, delete and receive a copy of your personal data, and to object to its processing. Contact us via WhatsApp at +233 27 487 0179 or info@townlinkglobal.com. We respond within 10 business days.

9. International Users

TownLink applies Ghanaian data protection standards under Act 843. If you are in the EU or UK, Ghana's data protection framework governs the processing of your data.

10. Cookies

We use minimal functional cookies only. No advertising cookies. No data sold to advertisers.

11. WhatsApp Communication

Messages sent via WhatsApp are subject to WhatsApp's own privacy policy in addition to this policy. Backup contact: info@townlinkglobal.com.

12. Changes to This Policy

Changes will be communicated via WhatsApp with at least 14 days notice. Continued use constitutes acceptance.

13. Contact

TownLink Global Limited · WhatsApp: +233 27 487 0179 · Email: info@townlinkglobal.com